Have you received a notification that your order is on hold? No worries, we’re here to help you release the shipment and get it back on track for delivery!
Why is my order on hold?
Your order may be on hold for various reasons. We recommend checking your tracking details to understand the cause, which could be:
- Recipient unavailable: The courier attempted delivery but couldn’t find anyone at the address.
- Incorrect or incomplete address: The address provided may contain errors or be missing some details.
How can I resolve the hold issue?
To release your shipment, follow these simple steps:
- Check the reason for the hold in your shipment tracking details.
- Follow the procedure outlined in this article: I want information about: order status, delivery address change or stock release
- Have your order number and the email address used for the purchase ready.