The courier has informed me that my package is at an Access Point. What should I do?

If the courier informed you that your package is at an Access Point, it probably means you were not available at the delivery address when the driver attempted delivery, or there were other obstacles preventing home delivery.

📦 Here’s what you need to do to pick up your package:

Once the package has been left at the Access Point, the courier will send you a notification via:

• Email
• SMS
• Or a paper notice left in your mailbox

This notification will include:

• The exact address of the Access Point
• A code or QR code needed to collect your package
• The deadline to pick up your package (usually within 7 days)

🔍 You can also check the address of the Access Point and its opening hours through the tracking link of your shipment.

Go to the indicated Access Point, remembering to bring a valid ID with you, which is required for pickup.

If you don’t collect the package within the indicated time frame, your order will be returned to the sender.