I want to make a return but I can’t access the return form. Here’s what I can check to solve the issue.
Why can’t I access the return form?
If an error appears, check the following points:
1. Incorrect order number
Numbers only! Enter only the numeric part of the order number.
Example: type 12345 instead of SLC12345.
2. Email address doesn’t match
Make sure the email address entered is exactly the same as the one used to place the order, with no extra spaces or typos.
Still having issues: what can I do?
If the problem persists, try the following:
Reload the page.
Clear your browser cache.
If you’re using copy and paste, remove any extra spaces.