There may be several reasons why we were unable to ship your order, but don’t worry! If an order is canceled, we will issue a full refund as soon as possible.
Here are some of the most common reasons for order cancellation:
1. The ordered items are out of stock
If the product you selected is no longer available, we will inform you promptly and proceed with the refund of the amount paid.
Our priority is to ensure that you don’t experience any inconvenience due to this situation. Transparency and timely communication are essential to us, and we are committed to keeping you updated every step of the way.
2. A P.O. Box was provided as the shipping address
According to our terms of sale, we do not deliver to P.O. Boxes.
Please make sure to provide a valid physical address where the package can be received.
It's important to ensure that the shipping address is complete and accurate in order to avoid delays or delivery issues.
3. The payment transaction or the details entered in the order did not pass fraud checks
To safeguard our customers, every order undergoes automated fraud detection and further review by our e-commerce team.
If the transaction or certain details (such as the shipping address, payment information, or cardholder name) do not pass these checks, the order may be canceled before processing.