Just placed an order and noticed a mistake? Or maybe you've had second thoughts about the size?
No worries, here’s what you need to know:
When can you modify or cancel an order?
You can request a change to the shipping address or cancel your order before it has been processed and shipped by our warehouse.
As soon as the order enters the preparation phase, unfortunately, no changes can be made.
1. Want to change your shipping address?
If you entered the wrong address or want to update it, please fill out our Shipping Address Change Form as soon as possible. Be sure to include:
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Your order number
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The email address used to place the order
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The new shipping address
We’ll do our best to update the details before the order is shipped.
2. Want to cancel your order?
You can request a cancellation via our Order Cancellation Form. Please provide:
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Your order number
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The email address used for the order
If the order hasn’t been processed yet, we’ll cancel it and issue a full refund to your original payment method.
3. What can’t be changed?
Unfortunately, it’s not possible to modify the contents of your order.
This means:
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Items cannot be added or removed
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Sizes or colors cannot be changed
In this case, we recommend cancelling the current order (if still possible) and placing a new one with the correct items.
Reminder:
Please act quickly! Once your order is being shipped, we won't be able to make any changes.