FAQ

• Can I modify an order after it's been placed?
• Where can I find my order number?

• What payment methods can I use on Slam?
• Why was my credit card declined?

• The courier has informed me that my package is at an Access Point. What should I do?
• UPS Delivery and What Happens If You’re Not Home
• The courier has notified me that my order is on hold. What should I do?
• Which courier do you use for deliveries?
• What are the shipping and delivery times?
• Can I change the delivery address?

See all 11 articles

• How does the refund work?
• Can I exchange a product?
• Can't access the return form? Try these tips!
• Authentication error in the return form? Here's how to fix it