FAQ

• Can I modify an order after it's been placed?
• Where can I find my order number?

• What payment methods can I use on Slam?
• Why was my credit card declined?

• The courier informs that my order is in storage. What should I do?
• How can I check the status of my order or shipment?
• Why can't my order be shipped?
• I've requested the release of my on-hold order. What happens next?
• What are the shipping and delivery times?
• Which courier do you use for deliveries?

• How does the refund work?
• Can I exchange a product?
• Can't access the return form? Try these tips!
• Authentication error in the return form? Here's how to fix it